FREE SHIPPING IN LITHUANIA ON ORDERS OVER 99€ / IN EUROPE – OVER 199€
We ship everywhere around the world!
Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time
At SCALE 11, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. We are crafting everything to order for you to have high quality handmade items. It takes usually 5-10 working days *but for Boho bag it can take up to 15 working days.
*depends if textiles are on stock or not, if not it might tike more time, we will inform you about that by email
Shipping in LithuaniaShipping in Lithuania is provided by Omniva/LP Express terminals.
Express delivery in Lithuania – Free for orders over €99, takes 1-2 working days.
Europe:International delivery provided by LP Express or DHL.
LP Standard delivery 5-10 days – 15 eur.
LP Express – 3-5 days – 60 eur.
DHL Express 1-3 days – 60 eur.
Rest of the world:International delivery provided by LP Express or DHL.
LP Express – 7-20 working – 30 eur.
DHL Express – 5-10 working days – 60 eur.
Unfortunately we are unable to offer exchanges. If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original order. Unfortunately we’re unable to put stock on hold.
Your refund will be processed as soon as the product you have returned is inspected by our team and it is confirmed that it fits within our returns policy. Normally, return shipping can take up to 15-20 working days from the date you posted your parcel back to us.
Once the return will been approved, you will receive a refund email confirmation. Please note that refunds can take up to 1-5 business days to show on your account due to varying processing times between payment providers.
Original shipping charges and duties & taxes are non-refundable.